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  1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Kitchenwarefashion has an estimated delivery time that you can find in the product description.

 

  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

  1. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

Payment

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

You can be absolutely sure that all purchases here are safe and secure.

Shipping

You can place an order from any country, we ship worldwide.

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Yes, shipping is free worldwide on all items.

Receive goods & Returns

Yes, we'll provide 30 days easy money-back guarantee.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Usually, it takes between 2-5 business days.

It will usually take 7-16 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

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